Access Keys:
Skip to content (Access Key - 0)

Why don't I see the Phone Tab in my Zoom App anymore?

The information below is intended for the Zoom Phone Service. If you're not sure what phone system you're using, see How do I tell if my number is on Zoom Phone Service or Broadsoft for phone service? If you are not using the Zoom Phone Service, see the Telephony Landing Page.

Context

If you have more than one number, you may be logged into a Service Line instead of your Zoom User account – that is the one with Softphone access. You can tell which account you're on by clicking on the icon in the top-right. For your User Account, it will show your Zoom icon, Name, and Kerberos ID. For a Service Line, it will show the phone number of the Service Line followed by @mit.edu.

Solution

Switching Between Phone Numbers is as simple as logging out and going through the authentication process again. You logout by clicking on your icon in the top-right and selecting Sign Out. Be sure you've selected your User Account you use for softphone access when you login again.

See Also

Still Have Questions or Need Help

Contact the IS&T Service Desk

IS&T Contributions

Documentation and information provided by IS&T staff members


Last Modified:

April 22, 2022

Get Help

Request help
from the Help Desk
Report a security incident
to the Security Team
Labels:
c-zoom-phones c-zoom-phones Delete
Enter labels to add to this page:
Please wait 
Looking for a label? Just start typing.
Feedback
This product/service is:
Easy to use
Average
Difficult to use

This article is:
Helpful
Inaccurate
Obsolete
Adaptavist Theme Builder (4.2.3) Powered by Atlassian Confluence 3.5.13, the Enterprise Wiki