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The Prisma Access VPN provides a secure connection between your computing device and the cloud VPN gateway using the GlobalProtect VPN client, helping provide a level of privacy and security for your computing activities as well as the ability to access protected resources on MITnet that are only accessible from devices on MITnet.

As the new VPN service is a cloud-based solution, it provides the ability to rapidly scale VPN capacity to meet the MIT community’s needs, better supports MIT’s hybrid cloud computing environment, and offers a consistent, secure experience regardless of your location.

What will my IP Address be?

Your IP address will appear to be an MITnet address (18.30.128.x or 18.28.128.y) to MITnet sites and services. It will appear to be a Prisma Access IP address to sites and services that are not on MITnet. This allows for better connectivity to sites not on MITnet because your internet traffic is not required to pass through MITnet and can be routed more directly. It also allows the service to scale up more quickly as demand increases.

You can see this in the Connection tab in Settings in your GlobalConnect client. The following is an example connecting through the US East gateway.

For more, see: Why doesn't GlobalProtect VPN show public MIT IP addresses?

How to Obtain

Download and install the app for your device:

You may need to enter your local administrator password and/or update some security settings to allow software developed by "Palo Alto Networks" to install on your device.


You do not need to uninstall your Cisco AnyConnect client, but you cannot use AnyConnect any longer.

Portal Address:

Install and Connect (Use)

Frequently Asked Questions

Have Questions or Still Need Help?

Additional escalation information for Help Staff can be found here: [Prisma Access VPN Recon].

IS&T Contributions

Documentation and information provided by IS&T staff members

Last Modified:

April 04, 2023

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