Beyond Trust (Formerly Bomgar) Landing Page

On this page:

Overview

IS&T supports BeyondTrust (formerly Bomgar) secure remote desktop access software for Windows, Mac, Linux, iOS, and Android devices. BeyondTrust allows an IT support provider to securely support end users, desktops, and their devices, with access to endpoints from anywhere in the world.

Benefits and Key Features

• Provide remote control access to end user devices to assist in support and troubleshooting technical issues.
• Users have to approve access to their devices ensuring a safe and secure computing environment.

How to Obtain

To request an account, email beyondtrust-setup@mit.edu.

How to Use

• BeyondTrust for End-users (formerly Bomgar)
• Using BeyondTrust As a Support Technician
• Using BeyondTrust Remote Support (formerly Bomgar) 19.1.8
• BeyondTrust - Touchstone Authentication

Troubleshooting and FAQ's

• [How do I change my display name in BeyondTrust?]
• What is the BeyondTrust Automatic Elevation Service?

See Also

• IS&T Beyond Trust page

Have Questions or Still Need Help?

• Contact the IS&T Service Desk

Additional escalation information for Help Staff can be found here: [hd:BeyondTrust Linux Client] [hd:Instructions on using BeyondTrust with pictures] [hd:Using BeyondTrust Rep Console on the iPad]