Q: Pharos Server internal error - Unable to retrieve balance, your account is not active
When I swipe my MIT ID card at a Pharos printer, the screen shows an error that says my account is not active:
Pharos Server internal error
An internal server error occurred. Unable to retrieve balance, your account is not active
Please contact Pharos support.
The message "your account is not active" can indicate a deactivated TechCASH account (which controls Athena printing, even for printing for which there is no charge). You can inquire about your TechCASH account by sending email to firstname.lastname@example.org.
Be sure to mention your 9-digit MIT ID number and describe the Pharos error message, to make it clear that your email is about swiping your card at the Pharos cardreaders.