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Incident
Definition
Any one of the following:
An unplanned interruption to an IT service
An unplanned reduction in the quality of an IT service
Failure of an item that has not yet affected service
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ITIL
Glossary
Provides definitions for common IT terms and acronyms
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Incident
http://kb.mit.edu/confluence/x/KIARB
Last Modified:
November 06, 2011
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