Trend

Definition

A trend refers to IT activity or incidents MIT is monitoring because they may be related. Trends may turn into identified problems, but may also just continue to be watched as trends.

Examples

• A high number of password change requests at the beginning of fall semester due to passwords forgotten over the summer may be grouped as a trend if we want to look at them collectively, but usually do not indicate a problem.
• A high number in-person of password change requests coming in because of forgotten passwords and submitted in person because the self-service password reset tool does not work is a trend that quickly gets turned into a problem as soon as the common cause (self-service tool out of service) becomes known.

See also

• Incident
• Problem