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MITVoip functionality now allows the user to pair Polycom devices using an MIT VoIP BroadSoft Cloud account to support video conference calls.
Any compatible devices will now have a "Pair Device" option on the "Device Details" page of voip.mit.edu which will allow the user to pair a supported secondary device to it.
- Polycom RealPresence Trio 8800 (primary device) --> Polycom RealPresence Trio Visual+ (secondary device)
- Polycom RealPresence Trio 8500 (primary device) --> Polycom RealPresence Trio Visual+ (secondary device)
If you purchase a Polycom 8800 or 8500, you will need to request that it get provisioned for you in voip.mit.edu before you can pair it. Contact the IS&T Service Desk with requests.
In order to pair two devices:
- You need to be the owner of the primary device
- You must have the MAC address of the secondary device (also called S/N Serial Number).
- The primary device must be a compatible primary device model (e.g., Polycom RealPresence Trio 8800)
- The secondary device must be a compatible secondary device model (e.g., Polycom RealPresence Trio Visual+)
- The secondary device cannot already be paired with a different primary device
- A primary device can only be paired with one secondary device at a time, and vice versa
- The primary and secondary devices must be compatible in order to achieve the intended video conference result (compatibility not validated by MITVoip system).
- You need to have access to two active network ethernet connections. If you need an additional ethernet drop, see: Request an Ethernet Installation.
- It is recommended that your primary device is associated with a Broadsoft account
- Polycom's Specifications
Pairing options only appear if you view a device that supports pairing.
- Login to https://voip.mit.edu and click on Devices in the left-hand column.
Result: The list of devices you own opens.
- Select the device you'd like to pair by clicking on the gear icon at the far right and scroll down to the "Paired Device" section.
- The link icon indicates devices that support pairing.
Result: The "Device Details" screen appears and you have found the "Paired Device" section.
- Scroll to the bottom and click pair device.
- Result: The device pairing options appear.
- Enter The MAC address (also called S/N Serial Number) of the device you wish to pair and any other information requested.
- Click the Pair Device button.
Result: The device is paired or you will receive an error message letting you know it is already paired to another device. In the latter case, you can un-pair and re-pair if you are the owner. If you're not the owner, contact the owner (or the service desk if you're not sure who they are).
- Once they have been 'paired' via the MITVoip Website (see above)...
- Reboot both devices by unplugging the ethernet cable from the ethernet port OR
- Plug both devices into active ethernet ports
- Once the devices are fully powered up, the 8800 and the Visual+ will be virtually connected over the network.
- Once paired, the specs/options are listed at Poly Trio Video Solutions.
- The visual+ has a USB input for the camera to display video. Supported cameras are:
- EagleEye Mini
- EagleEye Cube USB
- EagleEye IV USB (12x zoom)
- Logitech C930e
- The visual+ has an HDMI output to connect to a display.
In general, you should think of the paired device as caller that can send audio and video content. This lets your conference room or office with the paired devices make/join calls and meetings. There are several ways you can use paired devices with MIT VoIP Broadsoft Cloud for collaboration experiences.
- Audio only calls and conference calls that do not utilize the paired video device.
- Audio with video from the paired camera connected to a Broadsoft UC-One Communicator Softphone app. This functionality does not currently work with the BroadSoft mobile apps.
- Audio with or without video calling in to a WebEx conference room.
- Start a Webex conference by calling into a meeting you host or your personal room.
- Audio and Video calls with another Polycom 8800/Visual+ device.
<meetingnumber>@mit.webex.com or <personalroomusername>@mit.webex.com
These should be found in your invitation to the meeting.
For more information about Webex, see: Webex Landing Page