Access Keys:
Skip to content (Access Key - 0)

Q: How do I tell if a Zoom Phone account is a user account or a service account?


Zoom Phone User Accounts and Service Accounts have different purposes and features.

User/Individual Account
A primary, personal line for an individual who has an MIT Kerberos ID and a Zoom Phone license. Phone service for individuals is provided as a "softphone" (software telephone) using the Zoom application on computers and mobile devices. The account can also be connected to a physical desk/wall phone as needed.

Service Line
A shared line for departments, labs, and centers (DLCs). It does not have a softclient user assigned. Phone service for a shared service account owned by a DLC can not be used on a soft phone and can be connected to a physical desk/wall phone as needed.


  1. Navigate to
  2. Click on the phone number of the account.

  3. On the "Account Details" screen, look for the Softphone section. Accounts with a Softphone section are User Accounts. Accounts without a Softphone section are Service Accounts.

    • User Account

    • Service Account

See Also

IS&T Contributions

Documentation and information provided by IS&T staff members

Last Modified:

September 27, 2022

Get Help

Request help
from the Help Desk
Report a security incident
to the Security Team
c-zoom-phones c-zoom-phones Delete
Enter labels to add to this page:
Please wait 
Looking for a label? Just start typing.
This product/service is:
Easy to use
Difficult to use

This article is:
Adaptavist Theme Builder (4.2.3) Powered by Atlassian Confluence 3.5.13, the Enterprise Wiki