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Sapgui login error - Server not found in Kerberos database

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Error message

Trying to sign into SAPgui, but get error window:

Note:  This is an old error message, your message may differ

Sapgui 710
GSS-API(maj): Unspecified GSS failure. Minor code may provide additional details
GSS-API(min): Server not found in Kerberos database

Error in SNC

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Solution 1

Set ATHENA.MIT.EDU as the default realm for Kerberos tickets

This error message often indicates that your Kerberos tickets are for a realm other than ATHENA.MIT.EDU. In some areas of MIT, such as CSAIL or the Media lab, Kerberos tickets may be configured with a default realm of CSAIL.MIT.EDU or MEDIA.MIT.EDU. This will prevent access to SAP, and cause the above error.

Follow the steps on this page to set the correct default realm.

Also: If working off-campus, users MUST connect to a VPN (GlobalProtect preferred) before using SAPgui.  Information on GP: here

Solution 2

For machines, ensure that you are logged in to ATHENA.MIT.EDU domain

  • On login, select ATHENA.MIT.EDU (Kerberos realm).
  • Consultants have seen the above error message result when users see WIN as the domain for the machine.
  • If you are logging in to the local machine, make sure that you enter your MIT Kerberos account username (the part of your MIT email address before the, and that the default realm for the Kerberos tickets is ATHENA.MIT.EDU (see instructions above).

IS&T Contributions

Documentation and information provided by IS&T staff members

Last Modified:

January 25, 2021

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