Q: How do I change a custom field from a select box, or list, to a drop down list in RT 4 ?
Answer
![](/confluence/images/icons/emoticons/information.gif) | You must be a queue admin on the queue to which this custom field is applied. If you are not, please contact the appropriate queue admin. |
- Go to Tools > Configuration > Queues > Select
- Select the queue where you want to change the custom field display
- Select Ticket Custom Fields link in the upper right menu bar
- The Selected Custom Fields section shows the custom fields applied to the queue
- Click on the custom field, whose display you would like to change
- Change Render Type to Dropdown
![render type menu](/confluence/download/attachments/9929536/RT+render+type.jpg?version=1&modificationDate=1294956468000)
- Click on Save Changes
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