Q: How do I disable or delete my Request Tracker queue?

• How do I disable my Request Tracker queue?
• How do I delete an RT queue?

Context

• Request Tracker on https://help.mit.edu/
• Ticket tracking at MIT
• RT queue administrators

Answer

• Send a request to RT administrators at tooltime@mit.edu to disable your RT queue; make sure to include the name of your RT queue, and what should be done with any open tickets remaining in your queue

As a queue administrator, you can also disable the queue yourself, but it is a multi-step process and you need to be careful not to remove your permissions as a queue admin before disabling the queue.

Disabling vs. Deleting

RT queues are disabled, not deleted. They can be re-enabled if necessary. Re-enabling a queue is similar to creating it, but old tickets and queue settings will be maintained.

See also

• [hd:What are the exact steps to disable a Request Tracker queue?]