Access Keys:
Skip to content (Access Key - 0)

Q: Why don't I see my queues listed on the RT 4.0 home page ?

  • I went to the RT home page and I don't see any queues listed. Why?

Answer

The Quick Search queue list on the home page is configurable by user.
To add queues to it:

  • Click on Edit in the top right of the Quick Search block.
  • Scroll to the queue(s) that should be displayed.
  • Check the checkbox to the left of the queue name.
  • Click on the Save button at the bottom of the page.
You must have permissions on the queues you select in order to view, modify or create tickets. If you do not, contact the appropriate queue administrator(s) to request access.

IS&T Contributions

Documentation and information provided by IS&T staff members


Last Modified:

August 27, 2015

Get Help

Request help
from the Help Desk
Report a security incident
to the Security Team
Labels:
c-rt-user c-rt-user Delete
c-rt-enduser-watchers-nots c-rt-enduser-watchers-nots Delete
Enter labels to add to this page:
Please wait 
Looking for a label? Just start typing.
Feedback
This product/service is:
Easy to use
Average
Difficult to use

This article is:
Helpful
Inaccurate
Obsolete
Adaptavist Theme Builder (4.2.3) Powered by Atlassian Confluence 3.5.13, the Enterprise Wiki