Q: Do Owners get email notification when a Ticket is assigned to them?

Answer

By default, RT does not send email notification when a consultant is assigned as Owner of a Ticket. However, administrators of Queues can customize this.

If you're a Queue administrator,

1. Click Configuration > Queue then click your Queue name.
2. Click Scrips > New Scrips.
3. From the Condition drop-down list, choose Owner Change.
4. From the Action drop-down list, choose Notify Owner.
5. From the Template drop-down list, choose Global Template: Transaction.
6. Click Submit.

You can delete it at any time by going to Scrips > Select Scrip, selecting it, then clicking on the check box to delete.