Q: I need to edit a history entry, how do I do this?
- I need to redact information from a history entry in Request Tracker. How do I do this?
- Can I remove credit card numbers / social security numbers from an RT ticket?
Context
For context, please see What about sensitive data in Request Tracker (RT)?
Answer
You can't edit history entries (i.e, Replies or Comments) in RT.
You can use the Draft field in RT to compose, edit, and save entries until they're final, then copy and paste them into the Reply/Comment field.
If you've found information in the history of a ticket that should not be there, i.e., confidential information, contact tooltime@mit.edu and one of the RT administrators can remove the record by updating the back-end database directly.