Q: Can I download search results in RT?

Answer

You can download search results to your computer and open the file in Excel. The results rows are automatically populated into cells in a spreadsheet. In Query Builder, you can customize which columns of data to retrieve for a particular search. This opens up possibilities for reporting on RT data.

To download, do a search, either using the quick search methods, or using Query Builder, then click Feeds > spreadsheet at the top of the results list just below the search box.

Note: When you download on a Macintosh, the file will be a filetype of .tsv. You'll need to save it to disk, then open Excel and go to File > Open to open the file.