Q: How can I do a simple search in RT?

Answer

The "Search..." box in the upper right corner of every RT screen is a quick and easy way to search for tickets using a few common search parameters. If you happen to know one of the parameters it understands, it is far more efficient than constructing a search using Query Builder, and often much faster than using the Simple Search screen.

Here are the things you can search on using the "Search..." box:

• Ticket number
  If you enter a single number into the box, RT will treat that as a ticket number and pull up the specified ticket.
• Requestor email
  If you enter a single email address into the box, RT will treat that as a search for tickets by the Requestor with that email address. It will search for all tickets by that Requestor, open or resolved.
• Owner username
  If you enter a username (not an email address) into the box, RT will search for all open tickets owned by that user.
• Ticket subject
  If you enter a phrase that begins with "subject:" into the box, RT will search for open tickets with subject words matching the words after the "subject:" tag you enter. For example, typing "subject:500 server error" into the "Search..." box will pull up all open tickets that contain all three words: "500", "server", and "error" in the subject, in any order.

Searches will always be limited to queues and tickets which you have permission to see.