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Why am I not seeing all tickets in my Queue?

Answer

Tickets marked with the status type of "Deleted" or "Resolved" do not display in results lists from the Quick Search on the RT home page. To view a list of all tickets in your Queue, regardless of status:

  1. Go to Tickets > Query Builder.
  2. Under Add Criteria, choose your Queue from the Queue dropdown List, then click Add.
  3. Click Search.

The results should include all tickets in your Queue.

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Last Modified:

March 26, 2011

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Labels:
c-request-tracker c-request-tracker Delete
request_tracker request_tracker Delete
rt rt Delete
tickets tickets Delete
ticket ticket Delete
queue queue Delete
query query Delete
c-rt-user c-rt-user Delete
c-rt-queue-admin c-rt-queue-admin Delete
c-rt-queue-admin-lost c-rt-queue-admin-lost Delete
c-rt-enduser-watchers-nots c-rt-enduser-watchers-nots Delete
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