Service Requests - FAQs
This documentation refers to the Atlas Online Gateway.
You can access Atlas at https://atlas.mit.edu/
You can access Atlas at https://atlas.mit.edu/
On this page
Create request FAQs
- Create a single request for multiple services from Department of Facilities
- Difficulty in finding building number or room number when creating campus service request
- Why do some campus service requests require a cost object?
- List of service requests and their categories and subcategories (access restricted to logged in Help Staff).
- Questions: Call Facilities Customer Service Center, (617) 253-4948.
Search FAQs
- Can I search for a campus service request created by another user?
- Campus Service Requests application allows for controlled access to certain requests
Other FAQs
- Email notifications for Campus Service Requests
- Why am I creating a campus "service request" instead of a work order?
- [How can I edit a Campus Service request that I created?]
Training videos
- Training for Building Services Redesign: http://web.mit.edu/training/course.html?course=FMO42080w
- Key approver process: http://web.mit.edu/training/course.html?course=FMO42070w
Help Documentation
- Help Documentation for Campus Service Requests