Request Tracker Landing Page

On this page:

Overview

Request Tracker (RT) is an issue tracking system and can be accessed by members of the MIT Community at help.mit.edu. Our deployment of RT is version 4.0.13 (as of July 2017). The highest point version of RT 4.0 is 4.0.25, and the highest available version of RT is 4.4.2.

Benefits and Key Features

• Works on Windows, Mac OS X, and Linux via the web.
• Email interaction.
• Critical information is always available and all in one place.
• Completely customizable.

How to Obtain

For end users and RT users

If you opened a ticket in RT, you should have received an automatic email with instructions for how to view and interact with your support request. Otherwise, navigate to https://help.mit.edu/.

For queue administrators

As a queue admin, everything you need is located at https://help.mit.edu/. To request a new RT queue for your team, complete the web form here: http://ist.mit.edu/rt/request.

How to Use

• Getting Started with RT

Troubleshooting and FAQ's

• Request Tracker FAQ Page

Have Questions or Still Need Help?

• Contact the IS&T Service Desk

Additional escalation information for Help Staff can be found here: [hd:Request Tracker Recon]