Access Keys:
Skip to content (Access Key - 0)

Jamf Pro - Installing and updating Adobe Creative Cloud

This article explains how to deploy the Adobe Creative Cloud apps and how to push Creative Cloud updates to client machines, and how to manage out of date licenses.

Deploying Creative Cloud Apps

In Jamf Pro, there are many packages for Adobe Creative Cloud apps. These packages are named as "EPM Adobe CC 2018 <PRODUCTNAME>". You can deploy all of these to your target machines in Self Service and let users decide which to install, or you can choose to deploy only a subset.

Each of these packages includes the Adobe Creative Cloud Desktop applet by default. Users will need to log in with their Adobe ID to activate their license for Creative Cloud. Once done, they will be able to update and install apps on their own through the Desktop applet. You can also install the applet on its own with the "Adobe CC 2018 Desktop" package in Jamf Pro.

Updating licenses

If you previously installed CC 2017 apps via Jamf Pro before July 2018, they will be running with a device based license key which will expire. To remove the device based license, you can deploy the "EPM Adobe CC 2018 Named License converter" package. All Adobe CC apps will then prompt the user to log in with a valid Adobe ID to work.

To find machines with outdated serial licenses, there is an Extension Attribute in Jamf Pro called "Adobe License Status". It will show you "2016 license" or "2017 license" if you have our old licenses. You can create a Smart Group to identify these machines and then push the Named License Converter package to them. Here's an example of how you could make the smart group:

All the "2018" installers use Named Licensing. Converting the license is only necessary if you installed the apps with older packages.

Deploying updates remotely

While users are able to update Adobe apps on their own, you can still push updates at your discretion via Jamf Pro by using the "Adobe CC Updates (RemoteUpdateManager)" script.

If you need assistance creating policies for the installation packages or update script, please contact the Endpoint Management team at

Uninstalling Adobe Creative Cloud Apps

You can uninstall all CC apps at once by using the package called AdobeCCUninstaller.pkg. Please Note: This will uninstall ALL Adobe Creative Cloud products, including any older version (2016, 2015, etc.) that might be installed.

Related articles

See Casper - Software Deployment for more information on how to create deployment policies.
See SCCM - Installing and updating Adobe Creative Cloud to deploy Creative Cloud to Windows PCs.

IS&T Contributions

Documentation and information provided by IS&T staff members

Last Modified:

September 07, 2018

Get Help

Request help
from the Help Desk
Report a security incident
to the Security Team
casper casper Delete
adobe adobe Delete
endpoint endpoint Delete
management management Delete
creative creative Delete
install install Delete
update update Delete
c-casper c-casper Delete
cloud cloud Delete
Enter labels to add to this page:
Please wait 
Looking for a label? Just start typing.
This product/service is:
Easy to use
Difficult to use

This article is:
Adaptavist Theme Builder (4.2.3) Powered by Atlassian Confluence 3.5.13, the Enterprise Wiki