Blocked device with Microsoft

Users on Windows10 may get a prompt to allow/block a new device and inadvertently block their own device.

If the users are aware that they blocked it they may already have provided the device ID, if not request the device ID, they will find it by following the steps to unblock and will receive the following message:

Only global administrators, security administrators, security readers, and report readers can view sign-ins. More info Your role: User

This can affect signing into all Microsoft products but the most common are OneDrive and Microsoft Teams.

"Your organization has disabled this device error 135011"

Screenshot from Microsoft Teams

Screenshot from OneNote

The device can be unblocked by the Ops team, escalations can verify the device and send the ticket to Ops triage for unblocking.

Example Device ID: d2523a13-xxxx-xxxx-yyyy-5c0f811f8f7c

Verify the device is blocked

• Go to the Azure portal.

• Sign-in with your SSO login.

• Choose Azure Active Directory.

• Go to Devices.

• Search for the device ID provided within the list of devices.

• Verify device and send the ticket to Ops Triage.