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Windows Runtime error installing Labview

Some users attempting to install Labview on their Windows 10 computer may run into a Windows runtime error:

Runtime Error! Program C:\National Instruments Downloads\Software Platf... This application has requested the Runtime to terminate in an unusual way. Please contact the application's support team for more information.

This issue has been known to occur on Windows 10 systems updated to version 1809 (the September 2018 update) that use a certain subset of all "Regional format"s of the form English (<My Country>).

To determine what version of Windows 10 you are running, type "winver.exe" into the Windows Start Menu and hit enter.

The following Regional format settings have been confirmed to cause this issue:
English (Sweden)
English (Netherlands)
English (Switzerland)
English (Germany)

Here are some examples that do work:
English (United Kingdom)
English (Belgium)
English (United States)


To get past this error you can:

1. Open the Windows Start Menu and type "Region Settings", then hit enter.
2. Change the Region Format to one of the known working regions included above and close the dialog. Restart computer.

3. Run the installer and reboot if prompted
4. Change the region setting back to its original language, if needed.

Additional Information

This error is happening because Microsoft changed a longstanding behavior of a language system API in Windows 10 1809 that results in the fatal installer error.

This error will be encountered while running the following types of NI installers:
Any product installer released in 2011 or later.
Any installer created by NI Software (LabVIEW, TestStand, etc.) will build correctly but crash when run.
Installers run by NI Update Service.

See Also

IS&T Contributions

Documentation and information provided by IS&T staff members

Last Modified:

August 03, 2020

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