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SAPgui login from off campus requires VPN connection

SAPgui access is limited to connections from MIT’s on-campus network and to connections from off-campus through use of MIT's virtual private network (VPN) service. Learn more about VPN

Access via Atlas is not impacted by the introduction of this access restriction.

Error messages

Users may see:

Logon balancing error
Connect to message server failed.
Error: timeout while pending for route completion

Prefab email for IS&T Helpdesk and Central Admin

If you are trying to log in to SAPgui from off campus, you will first need to make a VPN connection. This is a recent change, and is part of increased security measures for the MIT network. The full text of the announcement describing changes to network security practices for MIT administrative applications at

To access SAPgui from off campus:

  • Establish a VPN connection to with your Kerberos username and password
    (The first part of your email address and the password you use to retrieve your MIT email.)
  • Instructions for establishing a VPN connection from Mac OS X:
  • Instructions for establishing a VPN connection from Windows:
  • You must have an active VPN connection each time you log in to SAPgui.

Please try the above, and let us know whether you still need assistance.

IS&T Contributions

Documentation and information provided by IS&T staff members

Last Modified:

January 14, 2016

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