Microsoft 365 - Email and Calendaring - iOS Configuration

This Article provides instructions for both iPhones running iOS 15 and higher and iPads running iPadOS 14 and higher. Any device running an iOS below iOS 14 or iPadOS 15 will may not fully support mail in the built-in Mail app. To use MIT email on the iPhone using the Outlook app, your iPhone and/or iPad needs to be running at least iOS 15 to install a supported version of Outlook.

If you need to set up your email for the first time, see Setting up your MIT email account for the first time here .

If you already have your MIT account set up and are getting a prompt to enter your password, you will need to delete it.

For devices running iOS 17 or lower:

1.) Open the Settings App and scroll down to "Mail"

2.) Click on "Accounts"

3.) Choose "Exchange" (NOTE: This may also say "MIT")

4.) Click "Delete Account"

5.) A message will appear at the bottom of the screen - chose "Delete from My iPhone"

Once you have deleted your account or if you need to add your account for the first time, use the steps below.

Setting up your MIT email account for the first time. 

NOTE: If you are adding your email for the first time, follow steps 1 and 2 above.

1.) Click on "Add Account"

2.) Choose "Microsoft Exchange"

3.) Enter your full MIT email address then hit Next in the top left corner. This will auto populate the line below with "Exchange". Hit Next again.

4.) A popup will appear, click "Sign In". After clicking "Sign In" this will bring you to the MIT Touchstone/DUO sign in.

4.) MIT Touchstone/DUO sign in as you would normally do.

5.) Now choose the services on your MIT Account you wish to synchronize - including Mail, Calendar, Contacts, Reminders and Notes.

For Devices running iOS 18:

1.) Open the Settings app

2.) Scroll to the bottom of the page and choose the "Apps tab"

3.) From the search bar at the top, search "Mail" then tap on the "Mail Tab"

4.) Choose "Mail Accounts"

From here you can follow the steps above here 

Depending on the size of your mailbox, it may take up to an HOUR for a full sync. The mail app may be slow during this time.

See Also

• Microsoft 365 - Email and Calendaring Landing Page

• Microsoft 365 - Email and Calendaring - Known Issues

• Microsoft 365 - Email and Calendaring - FAQ