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Forgotten master password in Firefox

Question

I received a message:

Please enter the master password for the software security device. 

I do not remember the password.

Answer

The master password is set for the certificate that resides in Firefox. It also protects all locally stored usernames and passwords.
If you do not remember the password or it was set by another user in the past you can use the following steps to reset the password:

  1. Copy and paste this url: chrome://pippki/content/resetpassword.xul into Firefox to go to the Reset Master Password page.
    Reset Master Password page
  2. Click on Reset to reset the Master password.
    Reset Master Password confirmation
  3. Once this is reset, all of your saved usernames and passwords will be deleted. You will have to obtain new certificates, as the current certificates will have also been deleted.

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IS&T Contributions

Documentation and information provided by IS&T staff members


Last Modified:

March 17, 2017

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