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Cognos errors

If you do not have sufficient authorization to run a Cognos report, you will receive an error:

An error occurred while performing operation 'sqlPrepareWithOptions' status='-9'.

Click on the Details link, to see the full text of the error. If this is an authorizations error, the error message will include:

table or view does not exist

The error message may be buried inside some additional text, such as

UDA-SQL-0107 A general exception has occurred during the operation "prepare".
ORA-00942: table or view does not exist

Multiple failed attempts to enter your password will result in a locked Data Warehouse account.

Your account has been locked.

Data Warehouse users are required to change their Data Warehouse password once per year. Failure to do so will result in revoked access.

The password has expired.

Solution

  • For authorization issues, contact the Central Authorizer team, at application-support@mit.edu.
  • If the error message does not include table or view does not exist, contact the Service Desk.
  • Repeated failed attempts to enter your correct Cognos password will result in a lock being placed upon your account. To have your Data Warehouse password reset and the account unlocked, please contact the Data Warehouse team at warehouse@mit.edu.
  • Data Warehouse users are required to change their Data Warehouse password once per year, which can be completed using an MIT certificate see: Change Your Data Warehouse Password. If you do not have a certificate installed you can obtain one.

IS&T Contributions

Documentation and information provided by IS&T staff members


Last Modified:

May 10, 2022

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