|This article pertains only to computers on the WIN domain and that have the MDOP MBAM client installed.|
The BitLocker MBAM (Microsoft BitLocker Administration and Monitoring) web portal provides an interface for end-users and IT administrators to retrieve the BitLocker Recovery Key for any machine they have already logged on to. In addition to the [BitLocker self-service portal], there is a section for help desk personnel. This section allows help desk staff to recover the BitLocker keys for any computer in the WIN domain.
In your web browser go to https://bitlocker.mit.edu/helpdesk/ and enter WINKerbID and KerbPassword. (The win\ is required!)
In the Key ID field, enter the first 8 characters of the recovery key ID and click submit. The Drive Recovery Key will be returned.
Requirements to be able to recover the key (which scenario is the client in?)
- Client machine must be on the WIN domain
- Client machine must have the MBAM client installed, either manually or via SCCM