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Contact Information - Business and Technical Support

Due to the evolving Covid-19 situation, the Atlas Service Center ceased in-person services as of Tuesday, March 17 at 6:00pm.

ID cards
Send ID card requests to All requests will be fulfilled and cards will be mailed out to home addresses on a weekly basis.]Notary Services and Passport Pictures are suspended until further notice.

I-9 verification
In-person verification of I-9s is suspended until further notice. The new I-9 Operations Requirement requires employees and student workers to complete Section 1 of the I-9 form electronically in MIT’s online system before their first day of work. Visit,scroll down, and click on the button MIT Electronic I-9 Form. Once the Atlas Center is again open for in-person service, you will be contacted by an I-9 staff member to come in and complete Section II of the form.

All MIT parking facilities on the Cambridge campus are free of charge and open to all MIT ID cardholders. Email with specific questions.

MBTA Commuter Rail and LinkPass distribution
While the Atlas Service Center is closed all passes will be distributed via mail:
Employees: All MBTA commuter rail and LinkPasses usually picked up at the Atlas Service Center or distributed via interoffice mail will be mailed to home addresses on record with MIT Human Resources. If you have recently changed your address, please email Robynn Cruz-Walker.
Students: All MBTA passes for graduate and undergraduate students on campus will be distributed via House Managers in coordination with Housing and Residential Services staff. Passes for students not on campus will be mailed to home addresses. Questions may be directed to Dennis Collins or 617-253-5145.
More information:

Misc Services
Notary Services and Passport Pictures are suspended until further notice.

IS&T Service Desk
Walk-in IT help and repair services will not be offered in the Atlas Service Center until further notice. If you have questions or need assistance, contact the IS&T Service Desk at any time 24/7 at 617-253-1101 or

Other questions can be directed to

For context-sensitive contact information for Atlas applications, see the Needs Assistance link on each overview page of the Atlas Full Catalog
Business Areas Technical Support
Vice President for Finance Office
See Atlas Need Assistance link
for context-sensitive contact information
MIT Cambridge
IS&T Service Desk
Phone: (617) 253-1101
Open Monday through Friday, 8:00 AM to 6:00 PM EST
Human Resources
Benefits and Personal Information - Help Resources
MIT Lincoln Laboratory
Lincoln Laboratory Help Desk
Phone: (781) 981-4357
Open Monday through Friday, 8:00 AM to 5:00 PM EST. 
MIT Department of Facilities
Facilities Customer Service Center
(617) 253-4948
Environment, Health and Safety

Reference Guide

Reference guides and documentation sets

Last Modified:

March 30, 2020

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