MIT DocuSign FAQs

Overview

DocuSign is a company that provides electronic signature technology for signing of contracts and signed documents. IS&T has recently completed licensing DocuSign for business service for use by the entire MIT community. With DocuSign, users will be able to send, sign, track and store documents. DocuSign supports many document types such as Microsoft Word, Excel and PDF. All documents will be stored in DocuSign's cloud to track and provide an audit trail of signatures. Also, DocuSign can integrate with tools and business systems such as Dropbox, Google Apps and Google Drive. DocuSign is also available on mobile platforms like Android phones, Apple iPhones, Apple iPads and Windows 8 devices.

**(Note: who do we anticipate as users?)

For more information about DocuSign, please see DocuSign Overview.

For general DocuSign support, please contact helpdesk@mit.edu or your local IT support provider.

Questions

Getting Started with DocuSign

• How do I request an MIT DocuSign account?
  **Ask Chris

• If I already have a DocuSign account, will I be able to use it for MIT business?
  **Ask Chris

• Can I use DocuSign for personal use?
  **Ask Chris

• What mobile devices can be used?
  **APRIL-add info.

• Is there a video I can watch for an overview of DocuSign?
  To understand and watch how DocuSign works, please see How DocuSign Works.

Sending a Document in DocuSign

• How do I send a new document?
  **JENNIFER-add info.

• How do I access a document stored in Dropbox or Google Drive?
  **ROBIN-add info.

• How do I create a template?
  Creating templates in DocuSign can be done through the Manage tab and then clicking the arrow on the Create button to select template. A template allows you to create a standard document where recipient roles, signing information and commonly used fields can be set. Templates are helpful if you frequently send the same or similar documents.

• For more information about templates in DocuSign, please see DocuSign Quick Guide for Templates or watch the video about creating templates in DocuSign, see support video Templates.

• How do I add who needs to sign?
  **ROBIN-add info.

• How do I edit my profile?
  **APRIL-add info.

Signing a Document in DocuSign

• How do I sign a document?
  **ROBIN-add info.

• How do I know who signed?
  **ROBIN-add info.

Managing Documents in DocuSign

• How do I view my document?
  **JENNIFER-add info.

• How to check document status?
  **JENNIFER-add info.

• How do I download a signed document?
  **APRIL-add info.

• How do I print a signed document?
  **APRIL-add info.

• What reports are available?
  **JENNIFER-add info.

Documentation for Developers

• DocuSign's API Services and Documenation