Creating a Key Request

• Key requests (issue, return, transfer) can be created by anyone with Atlas access
• Approval for all key requests is required by pre-designated key approvers
• There is no charge for keys unless you need 10 or more of the same key
• The Facilities Key Office Associate (part of the SEMO office) and the CSC (Facilities Customer Service Center) handle key requests

Key Issue

• When you create a request, an email will be sent to the key approver you selected. If you need to have the key request transferred to a different approver after you have submitted the request, contact Robin Arena, the Key Coordinator for SEMO at 3-3257.
• Once the Key Approver approves the request, it will be filled by SEMO.
• If you are a Key Approver entering the request on behalf of another person, you will still need to approve the request you entered.
• If keys are in inventory, status will be set to ‘Ready for Pickup’.
• If keys need to be made, the status will be set to ‘Waiting for Locksmiths’. When keys are ready, status changed to ‘Ready for Pickup’.
• When your keys are ready for pickup in CSC, you will receive an email.
• You must bring your MIT ID when picking up keys.

Key transfers and returns

• Both require a request in the web
• Returned keys are brought back to the CSC
• Transfers refer to recording the transfer in the Key System. Customers are responsible for physically giving the keys to the other party.

Questions?

If you have questions about the Key request process, please contact Robin Arena, the Key Coordinator for SEMO at 3-3257.

Back to Create a Request page