Access Keys:
Skip to content (Access Key - 0)

Q: What should I review in Broadsoft before my number is migrated to Zoom Phone service?

The information below is intended for the Zoom Phone Service. If you're not sure what phone system you're using, see How do I tell if my number is on Zoom Phone Service or Broadsoft for phone service? If you are not using the Zoom Phone Service, see the Telephony Landing Page.

On this page:


If you use voicemail to email service, your email copies of voicemails were sent as attachments and are unaffected by the migration. Any still in your inbox or saved to your devices will remain where they are until you delete them.

Any voicemail messages stored on the server in Broadsoft will be deleted when your account is deleted from Broadsoft and created anew in Zoom Phone Service. Be sure to review any messages stored on the server and record any information you want to retain from those messages. For instructions on how to dial in and access your voicemail on the server, see: MIT VoIP BroadSoft Cloud Voicemail Landing Page.

Call Settings

  1. Go to the broadsoft portal:
  2. Check to see if you have any schedules set by going to Profiles > Schedules.

  3. Click Find All
    Result: You are shown the schedules you have set. If you do have any, make a copy of that information so you can recreate the settings in Zoom Phone Service after migration. If you do not have any, it will look like this:

  4. In the left-hand column, go to the Incoming Calls page.
    _Result: You are shown your incoming call settings. Everything but "Internal Calling Line ID Delivery" and "External Calling Line ID Delivery" is turned off by default.

  5. For any items turned on, click into the individual setting and make a copy of that information so you can recreate the settings in Zoom Phone Service after migration. For details on how to recreate your settings and get your new Zoom Phone Service configured after migration, see: Zoom Phone Service.

See Also

IS&T Contributions

Documentation and information provided by IS&T staff members

Last Modified:

August 17, 2022

Get Help

Request help
from the Help Desk
Report a security incident
to the Security Team
c-zoom-phones c-zoom-phones Delete
Enter labels to add to this page:
Please wait 
Looking for a label? Just start typing.
This product/service is:
Easy to use
Difficult to use

This article is:
Adaptavist Theme Builder (4.2.3) Powered by Atlassian Confluence 3.5.13, the Enterprise Wiki