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Q: How do I find out what files CrashPlan could not back up?

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Context

  • CrashPlan tells me that it is unable to backup some files. How can I find out what these file are?
  • History tab does not tell me what specific files, just tells me the number of failed files
  • The log to look for is called backup_files_log.
    Scroll to bottom (most recent) and Look for lines starting with a W - that means files did not backup.

Answer

From CrashPlan support page: http://support.code42.com/Administrator/3.6_And_4.0/Monitoring_And_Managing/File_And_Folder_Hierarchy

Mac

Go to /Library/Logs/CrashPlan

Note: If you have not already done so, see: How to make your Library folder visible in the Finder in OS X 10.9 (Mavericks) or later

Windows Vista/7/8

Go to C:\ProgramData\CrashPlan\log

Windows XP

Go to C:\Documents and Settings\All Users\Application Data\CrashPlan\log

Linux

Go to /usr/local/crashplan/log

Solaris

Go to /opt/sfw/crashplan/log


You can also check out: http://support.code42.com/CrashPlan/Latest/Troubleshooting/Unable_To_Back_Up_Files_Windows

CrashPlan Org Admin

If you are a CrashPlan Org Admin you can view these files through the Admin console, as long as the users machine is online. To do this, follow the instructions below.

  1. Click on the device name.
  2. On upper right, click the gear and select Retrieve Logs.
  3. On upper left, change the drop down box to "Read backup_files_log".
  4. Look for lines starting with a W - that means files did not backup.

IS&T Contributions

Documentation and information provided by IS&T staff members


Last Modified:

December 05, 2017

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