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Q: How do I send email auto-replies with OWA on MIT's Exchange service when I'm out of the office?

Exchange Upgrade Alert: This article refers to the version of OWA provided with Exchange Server 2007.
IS&T is currently in the process of Migrating Exchange Mailboxes to Exchange 2010 . If you have already been migrated, you can find information on changes and using documentation at OWA 2010.

Answer

To turn on auto-replies with Exchange, you'll need to use an Exchange email client to tell the Out of Office Assistant to send automatic responses while you're away.

To start sending email auto-replies using OWA:

  1. Login to Outlook Web App.
  2. Click on the Options tab  


  3. Select Set Automatic Replies.
    Result: The Out of Office Assistant settings screen appears.
  4. Configure your out of office settings by selecting Send Out of Office auto-replies to External Senders and Send Out of Office auto-replies to anyone outside my organization. For more information, see: Why do I need to set up my Exchange Out of Office assistant for "outside my organization" to get it to work at MIT?
  5. Enter your away message in the field provided below the text, Send an auto-reply once to each sender outside my organization with the following message: It is the second large text entry box. See: Q: What should I put in my Out of Office message?
    Note: Check to make sure your away message is in the bottom section for External Senders.
  6. Select Send Out of Office auto-replies.
    Result: The first time anybody emails you after the auto-replies have been turned on, the Out of Office assistant will send them a message containing the away message you entered.
  7. Click the Save button (Top left corner of window).
Warning: The Out of Office assistant may reply to mailing lists in some instances. This is not an issue with Mailman mailing lists. IS&T recommends using Mailman mailing lists to avoid out of office messages being sent to list members. For more information about mailing lists and how to get a Mailman list, see: Email Lists at MIT. For a workaround, see: How can I prevent Outlook's Out of Office Assistant from replying to mailing lists?
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