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Polycom VVX601 VoIP Phone (with Touchscreen & Video)

This article explains the main features of the phone.

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The interface of the phone is a touchscreen, similar to a smartphone. Tap with your finger to select and highlight screen items. To scroll, touch the screen and swipe up, down, right or left.

To return to a previous screen, tap Back.


Your phone has four main views: Home, Calls, Active Call and Lines.

The home button will alternate between Home and Lines view when there are no calls active; the button will alternate between Home and either Calls or Active Call view when one or more calls is active.

To switch between Lines and either Calls or Active Call view, swipe the screen.

Lines View

Lines view is your phone’s default display. Lines view displays your phone line(s), monitored lines (if enabled), your favorites, and soft keys.

Home View

Home view displays icons for your phone line, messages, settings and other information. Swipe the screen to display more icons.

Icons include:

  • New Call: Select New Call to display the Dialer so you can place a call.
  • Messages: Select Messages to access your voicemail.
  • Directories: Select Directories to access your Contact Directory, Favorites, and Recent Calls list.
  • Forward: Select Forward to set up forwarding options for incoming calls.
  • DND: Select DND to toggle DND (Do Not Disturb) on or off. When DND is enabled, your phone won’t ring and incoming calls will go to voice mail.
  • Settings: Select Settings to access phone features and settings to customize your phone.
  • Applications: Select Applications to access a menu of custom applications. See your administrator for information about any specific applications listed in this menu.

Active Calls View

This view is only available if you have only one active call.

Calls View

You can only access Calls view if your phone has multiple calls in progress, or if you have one held call. Use the up and down arrow keys to see the calls. If your phone has
multiple lines, calls display under the associated line.

Call color indicates status:

  • Dark green---Active call
  • Dark blue---Incoming and held calls
  • Bright green---Active call is highlighted
  • Bright blue---Incoming or held call is highlighted

Tap a call to highlight it. The soft keys apply to the highlighted call.

Placing Calls

You can use the handset, speaker, or a headset (if installed) for calls. During a call, change modes by picking up the handset, or by pressing the speaker or headset button.

To place a call, pick up the handset/press the speaker or headset button. Enter the phone number, and tap the handset (new call) icon.


From Lines view, tap the phone line, enter the phone number and tap the handset icon.


From Home view, tap New Call, enter the number, and tap the handset icon.

Placing a call on hold

You can place any active call on hold.

From Lines, Calls, or Active Call view, tap Hold. If you’re in Calls view, be sure to highlight the call

To resume a held call, tap Resume from either Lines or Calls view.

Transferring a call

To transfer a call:

  1. From Lines, or Calls, or Active Call view, tap Transfer. The active call is held.
  2. Dial the number of the person to whom you want to transfer the call.
  3. When you hear the line ringing, tap Transfer to complete the transfer. Or, if you
    want to talk with the person before the transfer completes, connect and talk with the
    person, and then tap Transfer. To cancel the transfer before the call connects, tap
    press Cancel.

Transferring to Voicemail

To transfer alive call to voicemail, tap xfrVM during a live call, then dial the extension number and press *#.

Conference Calls

To set up a conference call:

  1. Call the first person.
  2. After the call connects, tap Confrnc. The active call is now on hold.
  3. Dial and connect with the second party, and tap Confrnc again.

Additional conference functions:

  • Tap Hold to hold all participants.
  • Tap End Call to remove yourself from the call, but keep the other participants connected.
  • Tap Split to end the conference and hold all participants.
  • Tap Join to set up a conference on an active, held call.

Checking messages

If you have new messages that have not been listened to, the message indicator light will blink on your phone.

To check messages:

  1. Tap Messages from Home view, and then tap Message Center.
  2. Tap Connect to proceed with accessing your messages.
  3. You will be prompted to enter your PIN.

Using Video

If a Polycom VVX Camera is attached to your phone, you can send and receive video.

About Video Calls

When you have a VVX Camera attached to your phone, your video image—the ‘near-side’—displays in a small square at the top-right of the screen.

If the person you're talking with has a video-enabled phone, that person (the 'far-side') displays in the call window, as a larger image.

During a video call, a Video soft key displays, in both the Active Call and Calls view. Tap this soft key to access video functions:

  • Stop Video - prevents the far-side from seeing you
  • Full Screen - views the video in full-screen mode
  • Swap - swaps the far- and near-side videos

IS&T Contributions

Documentation and information provided by IS&T staff members

Last Modified:

March 05, 2018

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