When I attempt to place an Ambit Press order, for example for business cards, using the eCAT site, I receive an error:
Application failed due to an unknown error.
The most likely reason for the error message is that you do not have spending authorizations. The IS&T Service Desk (617-253-1101, firstname.lastname@example.org) can look up whether you have spending authorizations for SAP. If you do not have departmental purchasing authorizations, Ambit Press recommends the following:
Pricing is better for this option and your business cards will be available within 7 days after the order is placed.
Option two: Visit the Ambit Press Walk Up counter in Kendall Square (Five Cambridge Center, Main Street)
Place your order at a kiosk in the lobby.
Five Cambridge Center
With this option, the charge is a little more than online and you only have design 1 business card and the white paper option to choose from. You can pay with either cash or a credit card. If the order is placed by Friday at 3pm, the business cards will be produced and ready for pick up on the following Thursday.
Because this process is less streamlined, the costs are higher (see below). If you would like to proceed this way, you can still generate a pdf proof on line at http://web.mit.edu/ecat/ecat3/. This proof should then be forwarded onto email@example.com.
Also, we will need to know the quantity and paper option you would like, white or natural white. The schedule is 7 business days from
receipt of order and you can pay with either cash or credit card.
Please feel free to contact Ambit Press directly with any questions, or to assist with an off-line order.
Ambit Press / Minuteman Press of Cambridge
Five Cambridge Center
Cambridge, MA 02142
If Roles shows no spending authorizations for the user:
The message "application failed due to an unknown error" indicates that you do not have departmental spending authorization. However,
Only members from the following departments can place personal orders from ECAT3:
MIT Alumni Association
MIT Human Resources Department
MIT Institute for Soldier Nanotechnology
MIT Mechanical Engineering
MIT SDM Faculty
MIT SDM Student