One question asking about cancelling certificates stored on a stolen laptop to prevent them from being used by the person who now has the laptop. This question only comes up occasionally, but when it does, it is a legitimate concern and we do not have a good answer.
Issue
othomas
1/16/2009
Issue description
Type
Contact
Date
Sample Tkts
Tkt count
Escalated
Table legend (what the fields mean)
Issue
description
A short description of the issue or trend seen
Type
One of Critical, Issue, Trend, Watch where...
Critical = A significant service outage affecting or potentially affecting the MIT community
Issue = An issue or outage not at a critical level
Trend = A trend we've identified as such and are tracking
Watch = A single problem or a few calls that may point to a trend or outage, has not been positively identified as such, but is worth keeping an eye on
Contact
If there is an assigned primary contact, username goes here
Date
Date the issue was added to the list
Sample tkt
One or more sample tickets, can be direct links via {ticket}######{ticket} macro
Tkt count
If available a count of tickets or a link to parent ticket via {ticket:parent=######}Ticket list{ticket} macro
Escalated
A short note if escalated, for example via pager to NIST or see ticket ######
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Edit this page (best to use Wiki Markup mode when editing)
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Consult the legend if you're not yet familiar with the different columns
The initial column (the issue number shown in the table) is added automatically; leave that column out
To archive a current trend or issue
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Things should be moved to the archive table; don't create new things there
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Related Links
[archive:How do I know which Hermes groups I am in?]
[archive:Knowledge Base Helpful Hints]
Utility
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