The IT Partner's Guide to Onboarding New Staff Members
Pre-hiring Activities
- Interviews
- Employee accepts offer
- Download employee data from Data Warehouse
- New employee must sign up for Kerberos and send Kerberos information back to DLC Human Resources representative (or hiring manager)
- Get the employee's start date
- Input data into Request Tracker
- Space is assigned by DLC space person
- Assess space for network jack needs
- Procure and/or allocate IT equipment (computer, mobile phone)
- Determine what printer the user will use
- Assign VoIP line and phone
- Assign IP address (procure more if necessary)
- Add to email lists (moira and mailman)
- Work with ROLES administrator to assign ROLES
- Set up any server accounts and rights
- What special software does the user need?
- Image the computer, install in user's workspace
- Enable encryption
- Schedule training for user
- M365 delegate rights & resource access
- Ergonomic setup (may wait until user starts)
- Special hardware (whether ergonomics or otherwise) including peripherals
- Should the user have admin access or not?
User Starts
- Set up building/space access (requires MIT ID card)
- Assign a mentor/buddy
- Give user initial training/orientation
- Server taxonomy
- Departmental policies, including etiquette
- Physical orientation (where the local printer is) - knowing your way around
- Off campus access (VPN)
- Checking out common equipment
- Set up backups
- Policies on sensitive data
- Physical security
- Voicemail setup, including recording a greeting
- Who to call for help
- Where to get training
- linkedinlearning.com
- Books 24x7
- O'Reilly Safari
- MIT Training
- Outside IT Training Vendors (New Horizons, Compuworks)
- Ergonomic setup
- Mobile device setup
- Atlas self service
- E911 location
- Inherited data from predecessor
Temps - What's different
Onboarding IT Support Staff
- Tell them about IT Partners
- Request Tracker setup
- Network orientation
- Mailing list technology (mailman, moira)
- Set up as VoIP line owners
- What a certificate is, what Kerberos tickets are
- What we do, what IS&T does
- Who to call in IS&T
- WIN domain
- What is Athena
Off-boarding
- De-provisioning roles & permissions
- Deactivate server accounts
- Mailing list removal
- Cancel mobile device payment (or transition to user)
- Archiving files
- Equipment reclamation
- Who should the user call after they leave?
- Emergency situations
- Cancel account with accounts office
- Human Resources interface