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Adobe Creative Cloud FAQ

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Basic Info

What's the gist of MIT's Adobe Creative Cloud license?

Many common questions are answered on IS&T's Adobe Creative Cloud page.
Information on this page refers to the license agreement for Faculty and Staff. We have NO student licenses.

I just purchased a Adobe Creative Cloud subscription, what do I do... can I get a refund? {

  • Cancel your existing Adobe Creative Cloud subscription
  • Uninstall your existing Adobe Creative Cloud applications
  • Install the new MIT licensed Adobe Creative Cloud software from The IS&T Software Grid

My personal Adobe ID is associated with my email, what should I do?


How do I attach MIT's Adobe license to my Adobe ID?

See: Attaching MIT's Adobe License to your Adobe ID

Why is my Creative Cloud still saying it's a trial?

Did you receive and accept an email invitation from Adobe?

What if I had previously used the license script?

The script is no longer being used.  Request a license from the IS&T's Adobe Creative Cloud page.

How do I end my 30 day Adobe Creative Cloud Trial license and attach MIT's license?

Your trial license will end once your Adobe ID is attached to MIT's Adobe license, which you can request on the IS&T's Adobe Creative Cloud page.


How do I install Adobe Creative Cloud with my Adobe ID?

All you need to do is Attach MIT's Adobe License to Your Adobe ID.

I am having trouble installing Adobe Creative Cloud applications, what should I do?

Adobe recommends that users follow Adobe’s Adobe Creative Cloud Cleaner Tool instructions.

If you have installed Adobe Creative Cloud on too many machine and need to deactivate and installation use the instructions on the Adobe Help page for  Activation and deactivation troubleshooting.

Are you having signing out/in errors?

Creative Cloud apps panel doesn't show installed Creative Cloud apps

In the Apps tab of the Creative Cloud desktop app, applications are not listed as installed. Or, they are listed as installed, but are not located in the Start Menu or Application folder. Find out how to resolve on Adobe's Help site. If that method fails, this Adobe Forum page suggests a language change to English (International) that worked for some.

How do I install older Adobe Creative Cloud applications?

Go to this page for instructions.

How do I install Adobe Creative Cloud on multiple departmental administrative machines or workstations with my Adobe ID?

Network Administrators can request access to use the Adobe Creative Cloud Packager for installations on MIT-owned departmental administrative machines; for administrative use, by emailing the Software Distribution team at The Packager provides the ability to license software to a specific machine instead of a named user or with a serial number and users never have to sign in to use the software.

Using & Help

How can I get training?


Who should I contact if I need some pointers or support?


Documentation and information provided by the MIT Community

Last Modified:

December 29, 2017

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