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Zoom Display Name Issues

Your display name in MIT Zoom is currently provided to Zoom by a directory lookup on your Kerberos ID the first time you log into Zoom. Because this provisioning only happens the first time you log into MIT Zoom, subsequent changes to your directory name may not be reflected in your Display Name in Zoom. IS&T does have a workaround that has been effective for some users, however: sometimes deleting your MIT Zoom account and then re-adding it forces Zoom to request your directory information again. This has frequently been a helpful resolution for users whose Display Name in Zoom is incorrect or not showing their preferred name.

Caveats (Important!)

Deleting your MIT Zoom account deletes all information associated with your account:

  • Current cloud recordings will be deleted
  • Upcoming meetings will be deleted
  • Any third party integration will be removed and will need to be reconfigured (ex., Exchange integration)

For Students

The information Zoom pulls for your Display Name is pulled from the "Administrative" name field in the “Biographic Information” section of WebSIS. Whatever your name shows as in this place is likely what it will display as in Zoom.

For Staff

The information Zoom pulls for your Display Name is pulled from the "Directory Name" field in the Personal Information section of Atlas. Whatever your name shows as in this place is likely what it will display as in Zoom.

If you are interested in proceeding with this workaround, or even if you just have questions about it, please send an email to servicedesk@mit.edu, and include your current Display Name as shown in Zoom, as well as what the correct/preferred name is.

Changing your name at the locations mentioned above also changes it for the MIT Directory and the Exchange Email and Calendaring system, among other places like class lists, grade sheets, and most MIT systems. For more information, take a look at Name Changes At MIT.

IS&T Contributions

Documentation and information provided by IS&T staff members


Last Modified:

January 06, 2022

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