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MIT DocuSign Landing Page

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  • DocuSign is a company that provides electronic signature technology for signing of contracts and documents. IS&T has a DocuSign license for business service for use by MIT faculty, staff, students and affiliates.
  • DocuSign, users will be able to send, sign, track and store documents. All documents will be stored in DocuSign's cloud to track and provide an audit trail of signatures.
  • DocuSign supports many document types such as Microsoft Word, Excel and PDF. Also, DocuSign can integrate with tools and business systems such as Dropbox, Google Drive, OneDrive and Salesforce.
  • For more information about DocuSign, please visit the IS&T DocuSign page.

Design and Feature Updates

  • Drag-and-drop file upload
  • One-click to use a template
  • Bulk-send improvements
  • A diagram for better visualization of signing order (when there is more than one recipient)
  • The New DocuSign Admin includes capabilities for administrators such as audit logs
  • Autosave
  • Use Supplemental Documents to provide additional information to recipients, which does not require a signature. Examples are legal disclosures or terms and conditions. To learn more about Supplemental Documents, please see Send Supplemental Documents.
  • Auto-tagging, add fields in a template automatically with AutoPlace. For more information, see Add Fields Automatically with AutoPlace
  • New account home page will give users easier access to key features and actions for the MIT DocuSign account. The new home page will not impact DocuSign functionality.
  • New home page will include changes such as:
    • Quick access to your favorite templates to create envelopes.
    • More visible dashboard counters for quick insight into envelope status.
    • Ability to drag and drop files to start envelopes right from the home page.
    • A dedicated area to view information about features and education.
  • New Home Page Design:

How to Obtain

For instructions on how to set up your DocuSign account, visit How can I begin to use DocuSign?.

How to Use


  • MIT users should access DocuSign at You must be on campus using ethernet or MIT Secure. Or use VPN if off campus.
  • DocuSign is Touchstone-enabled. Once you have set up your account, you will be able to log in using an MIT personal certificate or kerberos username and password.

System Requirements/Supported Browsers

Mobile Device Use

DocuSign can be used from an iPad, iPhone, Android and Windows phone.

Searching for Envelopes

To find envelopes in your DocuSign inbox, visit Locate Envelopes.

Creating Templates

  1. To create a new template, click on 'NEW.' If you do not see the 'NEW' option, contact the IS&T Service Desk for assistance.
  2. See information about Create Templates.
  3. See information about How do I get signatures on a document?.

Requirements for a Template to become a PowerForm

  1. You have DocuSign permission to create and use PowerForms. To check if you have permission, go to Templates and for your template click the arrow on the Use button. Look for option Create PowerForm.
    Note: If you don't have permission for PowerForms, please contact the IS&T Service Desk.
  2. First recipient must be a role. Name and email need to be blank for the first signer.
  3. A document is uploaded to the template.
  4. Template fields have been added/tagged for each signer role.

Sharing Templates

When you create a template the sharing defaults to all account users and system administrators. System administrators can view all templates, this option cannot be changed. Administrators will only view templates if you have questions or need to troubleshoot issues.

You can change the setting to not share your template with all account users. This can be done by performing the steps below:

  1. For your template, click the dropdown arrow on the USE button.
  2. Go to option Share with Users.
  3. In the sharing screen, uncheck option Select All for the USERS section.
  4. In the sharing screen, go to the GROUPS section and the Everyone option should not be selected.
  5. In the sharing screen, click the SELECTED section and check the Everyone option is not listed.
  6. Click the Share button.
    Note: If you need to share your template with a user. Type the user's name or email in the search field.

Manage Contacts

DocuSign includes a contacts list to help make sending envelopes easier. When you send an envelope, the recipient's name and email address are automatically added to your address book. You can use the contacts list to quickly add recipients from either your address book or the directory for when you send envelopes. Click on section Add From Contacts to view your contacts and add them to envelopes.

The contacts list has two components:

Address Book: Contains personal contacts, contacts shared with you and account signing groups.
Directory: Contains all active users on your account. DocuSign administrators always have directory access.

How to Add, Edit or Delete Personal Contacts

You can create, edit and remove your personal contacts. To manage your personal contacts go to the DocuSign homepage, click on your initials and go to My Preferences. In the left-hand menu, under Account, select Contacts. You're in the contacts view and click the Add Contact button and enter the contact's information. After save it.

Contact Information

Field Note
Full Name Required field. Enter the contact's name as you expect them to sign the document with.
Email Required field. Enter the email address to send notifications for the contact to view and sign documents. If the contact has a DocuSign account that you know of, use their account email address in order for your documents to arrive at their DocuSign account. Recipients do not need an account to sign documents.
Company Optional field.
Mobile/Home/Work/Other Phone Optional fields. Non-US numbers must include a leading "+" for country code, example: +42 7 872 0517. US numbers require the 10-digit number without the country code, example: 202.555.1234. Phone numbers should be entered as: 2025551234.
Note: Saved phone numbers cannot be used for recipient identity verification options i.e. Phone Call and Knowledge-Based.
Note: Fax is not used for the MIT DocuSign account.
Note: Numbers are checked against an international phone number database for validity.
Shared Contact Optional setting. You can share your contacts with account users. Account users with shared access will be able to view and use the contact. The contact's name, email address and company name information is shared. Only the contact owner can edit or delete a shared contact.

Edit Personal Contacts
If you need to edit a contact. Locate the contact by searching or scanning the list. Click Edit and update the contact's information. Then click Save.

Delete Personal Contacts
If you need to remove one or more contacts. Locate the contacts by searching or scanning the list. Check the box next to the contacts you want to remove and click Delete.

Unshare Personal Contacts
If you need to unshare one or more contacts. Locate the contacts by searching or scanning the list. Check the box next to the contacts you want to unshare and click Unshare.

Bulk Import Contacts

Please see Bulk Import Contacts for more information.

Using Bulk Send

Please see Using Bulk Send for more information.

Envelope Data

Users can view and download field data from any in process, completed, or voided envelope that is sent by you or is shared with you. Document text that is hidden with asterisks for privacy and security purposes is visible in the form data. Fields Signature, Initial, Approve and Decline are not data fields and therefore are not included in form data.

You can view form data from the Manage page or the Envelope details view. Also, envelope and recipient data can be downloaded for envelopes.

Envelope and Recipient Data such as:

  • Envelope ID
  • Document Subject
  • Sender
  • Date Sent
  • Status
  • Decline and Void Information
  • Recipient ID
  • Recipient Name and Email
  • Recipient Actions/Status (Viewed, Signed)
  • Routing Number

Manage Page

Envelope Details View

How to Download Form Data

  1. From the Manage page, put a check mark for the envelope you want to review.
  2. Click the dropdown arrow for the envelope and select Form Data.
  3. The envelope form data appears.
  4. Click the Download button at the bottom.
  5. Form data is exported to a CSV file and you can save it to your local drive.
  6. Repeat steps for each envelope you want to download form data.
    Note Follow these steps if you're using Bulk Send.

How to Download Envelope and Recipient Data for Multiple Envelopes

  1. From the Manage page, put a check mark for each envelope you want to review.
  2. Click the dropdown arrow for the More button and select Export as CSV.
  3. Envelope and recipient data is exported to a CSV file and you can save it to your local drive.
  4. Repeat steps for the multiple envelopes you want to download envelope and recipient data.

How to Reassign Fields to Another Recipient

  1. Add the new recipient to your template.
  2. Reset the signing order to include the new recipient.
  3. In your template, click Next to go to the section to add and assign fields to recipients.
  4. Select the fields you want to reassign by putting your cursor on a field and holding the shift key.
    Note: Use Ctrl+G to select all fields on a current page. Click Actions to view shortcut keys.
  5. The right side bar will show the recipient that has the fields assigned. Click on it to reassign the fields to the new recipient.

6. After reassignment, check the field properties such as data label to make sure all is correct. If not, update the field properties as needed.
7. Save and close your template.
8. Go back to your template and click Edit. Remove the old recipient. No message should appear about removal of fields if recipient is deleted.
9. In your template, click Next and check again the new recipient still has the correct fields and properties assigned.
10. Save and close your template.
11. Now, fields have been reassigned to another recipient.

Additional Documentation

Documentation for Developers

Report Suspicious Emails

Please send phishing emails to DocuSign's security team at

Here are some tips to help spot the difference between real and spoof DocuSign emails:

  • All URLs to view or sign DocuSign documents will contain “” and will always start with https.
  • All legitimate DocuSign envelopes include a unique security code at the bottom of notification emails. If you don't see this code, then don’t click on any links or open any attachments within the email. Forward it to

See Also

Have Questions or Still Need Help?

Additional escalation information for Help Staff can be found here:
  • [se:DocuSign Recon]

IS&T Contributions

Documentation and information provided by IS&T staff members

Last Modified:

March 28, 2024

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