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There are many ways at MIT to get help with your Drupal Cloud projects. The following is a list of different ways to get Help depending on your specific issue or your preferred way of learning.
The first place to look for an explanation is right on a Drupal Cloud page. You will often find explanations of the options on the page along with links to more information.
The Service Desk (formerly Help Desk) is the place to begin when you need to speak with someone directly. Service Desk staff are trained to answer the most common Drupal Cloud questions and they have an effective escalation path for the more demanding situations. Call the Service Desk at x3-1101 or email at firstname.lastname@example.org.
The Knowledge Base (KB) hosts all help documentation. It has many pages, like this one, about Drupal Cloud. Pages are organized around a specific topic or need. The KB also contains single-topic, FAQ-type questions specific to a particular function or task.
To use the KB, you can enter a topic into the Search box at the top of the KB home page. You can also search from your browser using Google by preceding your search term with MIT or MIT KB. You can also view all Drupal Cloud topics and articles from the Drupal Cloud Home Page .
Communication Productions Services (CPS) provides consulting help for planning your website. They can also help you find a local developer to work on your site. Their site has excellent resources for web projects including help with MIT graphic identity, a library of free MIT-specific photos and a complete list of Resources including the Communicators Toolkit.
- MIT Photo Library (CPS) - photographs of MIT for use on MIT websites
- MIT Graphic Identity (CPS) - get official MIT logos, MIT color scheme and more
MIT students, staff and faculty have access to the entire lynda.com library by logging on through Touchstone at lynda.mit.edu. You’ll find full courses split into short modules on topics such as Drupal 7 Essential and Advanced training, Web Design Fundamentals, and CSS Fundamentals.
The Help menu on the Administrator Toolbar offers basic information about specific modules and features. This Help comes with Drupal and is NOT MIT-specific.
- Resources for Web Publishing at MIT - resources for planning, designing and coding your site
- The Communicators Toolkit - a resource site for MIT communications professionals
- Plan My Website - a compendium of MIT site building resources