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What is Genetec?

Genetec is a unified security platform for MIT's physical security services. MIT is currently in the process of transitioning from the legacy CCure security system (both CCure 800 and CCure 9000) to Genetec. For more information, see: [Draft - Physical Access Landing Page - Draft].

What is a Gatekeeper?

A Gatekeeper is a person in a DLC assigned with granting and revoking card access, locking and unlocking doors, scheduling events, and controlling elevator access. To request to become a Gatekeeper, you must first be approved by your department Administrative Officer, or head of your department. These are called Space Administrators in the system. Create a Physical Security Work Order in Atlas to submit a request.

Granting & Removing Clearance (Door Access)

Granting Access

  1. Go to https://physicalsecurity.mit.edu.
  2. Authenticate with Touchstone.
  3. Select the access list you'd like to grant access to.
  4. Click on the Access Management Tab.
  5. In the "Add People" section, type the name or Kerberos ID of the person you'd like to add, then select them from the list and click enter.
    Result: The person has been granted access to the selected access list.

Removing Access

  1. Go to https://physicalsecurity.mit.edu.
  2. Authenticate with Touchstone.
  3. Select the access list you'd like to remove access to.
  4. Click on the Access Management Tab.
  5. In the "Remove People" section, type the name or Kerberos ID of the person you'd like to remove, then select them from the list.
    Result: The person has been had their access removed from the selected access list.

Bulk Adds/Removal

You can add or remove groups of people's access in bulk.

  1. Go to https://physicalsecurity.mit.edu.
  2. Authenticate with Touchstone.
  3. Select the access list you'd like to remove access to.
  4. Click on the Access Management Tab.



  5. Download the bulk template and fill it out. It requires the user's MIT ID or Kerberos ID (not both).
  6. Drag and drop it into the add or remove access areas.
    Result: Your list of access changes are made.

    Bulk changes can take time to complete. To view the status of your bulk changes, click the bulk uploads notifications icon at the top-right.

Access Information

See What Doors Are in Your Access List and Their Schedule

This lets you see what doors you can access and the times when you can access them. You may only be able to access a door during hours that you normally work in that area.

  1. Go to https://physicalsecurity.mit.edu.
  2. Authenticate with Touchstone.
  3. Select the access list you want to view.
    Result: On the Clearance Information Tab you will see various areas the doors and elevator are under for this access list. Drill down on each area to see all the doors and elevators associated with this clearance list.



    • These areas are temporary during the process of migrating all CCure systems to Genetec.
    • You may see a door listed twice as part of our transition.
    • If the door is greyed out – that means that door has not been moved to Genetec yet.

Viewing Who Has Access

  1. Go to https://physicalsecurity.mit.edu.
  2. Authenticate with Touchstone.
  3. Select the access list you'd like to find out who access to.
  4. Click on the Access Management Tab.
  5. Click on the Cardholder List link.



    Result: The Cardholder list window appears and you can view or export the list.

View the Gatekeepers and Space Administrators for an Access List

  1. Go to https://physicalsecurity.mit.edu.
  2. Authenticate with Touchstone.
  3. Select the access list you want to view.
  4. Click on the Gatekeepers tab.
    Result: The gatekeepers and space administrators are displayed.

Doors

Gatekeepers can open doors from the dashboard momentarily or for a scheduled period of time. This allows doors to be open for people who accidentally got locked out, need one-time access, or for scheduled events.

Momentarily Unlocking a Door

Gatekeepers can immediately and briefly unlock a door:

  1. Go to https://physicalsecurity.mit.edu.
  2. Authenticate with Touchstone.
  3. Click on the Doors icon in the left-hand column.
  4. Select the door you wish to open.
    Result: The door's summary page is displayed.



  5. Click Open Momentarily
    Result: The door will open for a brief period and you will see a confirmation message.

Viewing Door Actions

Gatekeepers can view the last week's history of a door including the day and time of unlocks and access denied events.

  1. Go to https://physicalsecurity.mit.edu.
  2. Authenticate with Touchstone.
  3. Click on the Doors icon in the left-hand column.
  4. Select the door for which you wish to view the actions.
    Result: The door's summary page is displayed.
  5. Click View All Actions
    Result: A history of the door's openings in the last week is displayed.

Scheduled Unlocks (Events)

Due to Covid-19 access restrictions, this feature has been temporarily disabled.

A scheduled door unlock allows you to set time periods when you want the door to be unlocked. These times, called events, can be one time only or recurring.

Take care when creating recurring events. They will occur as scheduled even if the institute has a holiday, snow day, or special closing.

  1. Go to https://physicalsecurity.mit.edu.
  2. Authenticate with Touchstone.
  3. Click on the Doors icon in the left-hand column.
  4. Select the door for which you want to create an event.
  5. Click the + above "Scheduled Unlocks"
    Result: The Scheduled Door Unlocks event creation window opens.
  6. Enter your event details. Be sure to include a comment describing the reason for the event so other gatekeepers and administrators know why the door needs to be open at that time. You can also click the Recurring tab to select options that will make this a recurring event. When you're done entering your event details, click Save.
    Result: Your event is created and will show up in the "Scheduled Unlocks" section of the Events Summary screen. The door will be unlocked during the time specified.

    You can edit or delete a scheduled door lock event by clicking on the even in "Scheduled Unlocks." That will open the event, and you can edit the details of your event or delete it. Be sure to click update or delete to save your changes. If deleting, you will be asked to confirm that you want to delete the event.

Viewing Who Has Gatekeeper or Administrator Access

  1. Go to https://physicalsecurity.mit.edu.
  2. Authenticate with Touchstone.
  3. Click on the Doors icon in the left-hand column.
  4. Click on the Gatekeepers tab.
  5. Select the Door for which you want to view the gatekeepers and space adminstrators.
    Result: The gatekeepers and space administrators are displayed.

Elevators

At this time you can only view who has Gatekeeper and Space Adminisrator permissions on elevators. Further features are planned for future releases.

  1. Go to https://physicalsecurity.mit.edu.
  2. Authenticate with Touchstone.
  3. Click on the Elevators icon in the left-hand column.
    Result: The Elevators Gatekeepers tab appears.
  4. Select the elevator you want to view.
    Result: The gatekeepers and space administrators are displayed.



Alarms

See What Alarms Are in an Area

You can view alarms you have access to manage as a user or gatekeeper. To view them:

  1. Go to https://physicalsecurity.mit.edu.
  2. Authenticate with Touchstone.
  3. Click on the Alarms icon in the left-hand column.
  4. Select the area where you want to view the alarm info.
    Result: On the Area Info Tab you will see various buildings and locations the alarms are under for this access list. Drill down to see all the alarms in this area.

Report Issue

The Report Issue button in the "Alarms Info" section creates a support ticket for the team that manages the Genetec Dashboard and related systems. It will not contact the MIT Police and is not a way to report a security incident related to an alarm that has been set off.

If you click the Report Issue button, you will see this form with your auto-filled contact info.Fill it out and click Submit to create a support ticket and the Genetec Dashboard team will respond.

View Who Has Access to Alarms

  1. Go to https://physicalsecurity.mit.edu.
  2. Authenticate with Touchstone.
  3. Click on the Alarms icon in the left-hand column.
  4. Select the area where you want to view who has alarm access.
  5. Click on the Manage Access tab.
  6. Click on View Cardholders List or View Sub Lists to see what cardholders or sub-lists have access to the alarms.
    Result: The cardholders or sub-lists are displayed in a pop-up window.

Manage Access to Alarms

Gatekeepers can manage who has access to alarms in their areas.

Add Access

  1. Go to https://physicalsecurity.mit.edu.
  2. Authenticate with Touchstone.
  3. Click on the Alarms icon in the left-hand column.
  4. Select the area where you want to manage alarm access.
  5. Click on the Manage Access tab.
  6. In the "Add People" section, type the name or Kerberos ID of the person you'd like to add, then select them from the list and click enter.
    Result: The person has been granted access to the selected alarms.

Remove Access

  1. Go to https://physicalsecurity.mit.edu.
  2. Authenticate with Touchstone.
  3. Click on the Alarms icon in the left-hand column.
  4. Select the area where you want to manage alarm access.
  5. Click on the Manage Access tab.
  6. In the "Remove People" section, type the name or Kerberos ID of the person you'd like to add, then select them from the list and click enter.
    Result: The person has been granted access to the selected alarms.

Bulk Changes

You can add or remove groups of people's access in bulk.

  1. Go to https://physicalsecurity.mit.edu.
  2. Authenticate with Touchstone.
  3. Select the area where you want to bulk manage alarm access.
  4. Click on the Access Management Tab.



  5. Download the bulk template and fill it out. It requires the user's MIT ID or Kerberos ID (not both).
  6. Drag and drop it into the bulk additions or bulk removals areas.
    Result: Your list of access changes are made.

    Bulk changes can take time to complete. To view the status of your bulk changes, click the bulk uploads notifications icon at the top-right.

View the Gatekeepers and Space Administrators

  1. Go to https://physicalsecurity.mit.edu.
  2. Authenticate with Touchstone.
  3. Select the area you want to view.
  4. Click on the Gatekeepers tab.
    Result: The gatekeepers and space administrators are displayed.

Contact Info

Having current contact info for an alarm is important so the proper people can be notified promptly of any issues or incidents related to that alarm. It is required by the MIT Police to have at least have 2 names and 2 phones numbers for each alarm. If the alarm is activated, the MIT Police will investigate and reach out to the contact persons listed.

A red ! on the contact info tab indicates that the contact information for that alarm is incomplete.

To add contact info:

  1. Go to https://physicalsecurity.mit.edu.
  2. Authenticate with Touchstone.
  3. Select the area you want to view.
  4. Click on the Contact Info tab.
    Result: The contact info screen is displayed. Required fields are indicated with a red dot.


  5. Enter updated or additional contact info and click Save.
    Result: The contact info for the alarm area is updated.

FAQs

  • Why are some of the tabs greyed out and not clickable?
    Those are placeholders for features that are intended to be enabled in future releases.

For more information and support

IS&T Contributions

Documentation and information provided by IS&T staff members


Last Modified:

February 12, 2021

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