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Q: Extra step to setup Pharos Popup on Mac OS X 10.9 Maverick

  • How do I install Pharos on Mac OS X 10.9?
  • Why don't I get the Pharos Popup on Mac OS X 10.9?

printer error icon in the dock
additional information about error


With the release of Mac OS X 10.9, Apple has stopped including a lot of printer drivers as part of Mac OS. To use Pharos to print to the printers on campus, you need to apply the HP Printer Software Update before you can print through Pharos.


  1. Follow the instructions at Install Pharos client on Mac OS X to install Pharos.
  2. Launch the App Store from the dock or System Preferences.
  3. Click on Updates.
    screenshot showing HP Print Software Update available
  4. Apply the HP Printer Software Update.
    screenshot of applying HP Printer Update
  5. Try printing.

If the auto-install fails...

We have had at least one case of the automatic install of the HP printer driver package failing to install via Software Update. If automatic installation fails, the printer driver package is available for manual download at

IS&T Contributions

Documentation and information provided by IS&T staff members

Last Modified:

August 04, 2016

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