Access Keys:
Skip to content (Access Key - 0)

Citrix login fails with error Terminal Server User Access permissions

I get the following error when I try to log in to a Citrix application:

To log on to this remote computer, you must have Terminal Server User Access permissions on this computer. By default, members of the Remote Desktop Users group have these permissions. If you are not a member of the Remote Desktop Users group or another group that has these permissions, or if the Remote Desktop User group does not have these permissions, you must be granted these permissions manually.


There are several reasons why you may be receiving this error:

  • The error may indicate that you have not activated your Citrix account.
    You can activate your Citrix account from Select the link that says You must activate your account
  • The error may indicate that you are using an application that requires specific permission for access.
    Microsoft Visio and Microsoft Project require that you be added to an access list. Contact the IS&T Help Desk at to request that access be added for you.

For Help Desk Consultants

To request that a user be added to an acl list, win-msproject-acl or win-msvisio-acl, a Help Desk Consultant should send email to

The error may indicate that you are using a launch.ica file that is old.

If you are using a downloaded, saved launch.ica file to start Citrix, it might point to a Citrix server that is no longer in service. The Help Desk can assist in determining the Citrix server to which your launch.ica file points.

To obtain a new ica file:

  1. Log into the web page.
  2. Download a new launch.ica file for the Citrix application you want.
  3. Edit the ICA file to make sure it is not removed after use. (Helpdesk KB instructions at: [archive:How to make a Citrix ICA file permanent])

See Also

IS&T Contributions

Documentation and information provided by IS&T staff members

Last Modified:

August 04, 2020

Get Help

Request help
from the Help Desk
Report a security incident
to the Security Team
citrix citrix Delete
login login Delete
fails fails Delete
with with Delete
error error Delete
terminal terminal Delete
server server Delete
user user Delete
access access Delete
permissions permissions Delete
c-citrix c-citrix Delete
visio visio Delete
project project Delete
Enter labels to add to this page:
Please wait 
Looking for a label? Just start typing.
This product/service is:
Easy to use
Difficult to use

This article is:
Adaptavist Theme Builder (4.2.3) Powered by Atlassian Confluence 3.5.13, the Enterprise Wiki