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Citrix Receiver for Macintosh Installation and First Launch

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You may need to change your Kerberos password
To use Citrix, your Kerberos password cannot be more than three years old. If your password exceeds this age limit, you need to change your Kerberos password

Uninstall previous Citrix versions

  1. Drag Applications > Citrix ICA Client folder into the trash.

  2. Drag userhome > Library > Preferences > Citrix ICA Client into the trash.

  3. Check if the following folder exists: Macintosh HD > Library > Preferences > Citrix ICA Client.
    If it exists, move it to the Trash.

Install Citrix Receiver Client for Mac

  1. Download the Citrix Receiver client for Mac, available from the; Citrix Receiver and click Download.  Note: this will take you to Citrix's website to download the latest installer.

  2. When prompted, choose to Save the installer. Depending on your browser settings, the file may download without showing you this dialog box.
    1. FireFox
    2. Safari
    3. Chrome

  3. On a Mac computer, the .dmg file appears in the Mac Downloads folder. Click the folder and then select the CitrixReceiverWeb.dmg file. When prompted, click Install Citrix Receiver.

  4. Follow the instructions provided by the Receiver Installer.

  5. Once installed, continue with Using Citrix to access applications from your Mac.

Using Citrix to access applications from your Mac

  1. Navigate in your web browser, with certificates, to
    With the Citrix Receiver client successfully installed, you should see the Citrix StoreFront logon prompt.
    citrix logon
  2. Enter your Kerberos username (portion of your MIT email address before the
  3. Enter your Kerberos password (password used to check your MIT email).

Result: Applications available from the MIT Citrix servers are displayed.

NOTE: If you see a prompt to Download the Citrix Receiver client, but it's already installed, choose Already Installed from the links on the right.

  1. Click the icon for your selected application.

Note for off-campus users

To access applications via Citrix from off-campus locations or from a private subnet, you will need to connect to the MIT VPN (Virtual Private Network) before connecting to Citrix.

See: VPN at MIT

Related Links

Getting Started with Citrix

Citrix Receiver Client for Mac

Open or save files in Citrix Receiver

Data and Reporting Services - Using BrioQuery via Citrix Receiver on Mac OS X

Citrix Receiver for Windows Installation and First Launch

Troubleshooting Common Citrix Application Launch Issues

Prefab Email for use by BH team

IS&T has upgraded its Citrix servers. The new servers are available at, and the updated Citrix Receiver is needed.

Instructions for installing the Citrix Receiver client, and access BrioQuery via are available at:

Please note that the new servers do not allow for stored launch.ica files. You'll need to access the applications by navigating to

Off campus users will need to first connect to the MIT VPN. More information about the MIT VPN is available at:

I hope this helps to clarify. Please don't hesitate to let us know if you have any additional questions. Would you also please let us know if this resolves the issue for you?

IS&T Contributions

Documentation and information provided by IS&T staff members

Last Modified:

September 06, 2018

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  1. Oct 16, 2012

    When I downloaded the Citrix Receiver from, it was a .pkg file, and I got the following error message:

    "The package can't be installed from a network volume. Copy the package to a local volume and try again."

    After moving this file into the local volume I was able to install Citrix Receiver.

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