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Adobe Creative Cloud - Troubleshooting

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All MIT faculty, students, and staff can access the full suite of Adobe Creative Cloud by entering an address at and authenticating through MIT Touchstone Authentication.

Note: If you already have an Adobe Creative Cloud account using your address (whether purchased yourself or provided by MIT), you will see two options when you log in to

  • Personal account - This is your old account, using your email address and password.

If your old account was provided by MIT, use the Touchstone-enabled “company or school” account. If you paid for your old account, it will continue working as long as your subscription remains current.

Previous Purchases

  • I just purchased a subscription, what do I do... can I get a refund?
    • Cancel your existing Adobe Creative Cloud subscription
    • Contact your vendor, or VPF Procurement about getting a refund

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Documentation and information provided by IS&T staff members

Last Modified:

November 10, 2020

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