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Q: How do I recover deleted Exchange email, calendar or other items using Outlook 2010?

The following recovery operation may not work in all circumstances and should not be relied upon. This is for emergency recovery only and is not guaranteed. Some mail clients, depending on configuration options, can delete messages in an unrecoverable fashion.


Deleted messages generally remain in the Deleted Items folder for up to 14 days. After 14 days, the system automatically deletes them.

When you delete items (i.e., messages, folders, tasks, appointments, or contacts) using Outlook or Outlook Web Access (other mail clients vary depending on your configuration), they move to the Deleted Items folder. You may retrieve them by opening the Deleted Items folder, locating the items, and then moving them to another folder.

When items are deleted or emptied from the Deleted Items folder, they are held in a special retention area and may still be recoverable for up to 14 days before they are permanently deleted. To attempt to recover items during this 14-day period, follow the instructions below.


Click on the thumbnails to view the full size images.

  1. Open Outlook 2010.
  2. Click on the Deleted Items folder. Check to see if the messages you want are here in Deleted Items.
    If they are here, drag the items you want back into your Inbox and you are done. If they are not, continue to the next step.
    Deleted Items Folder
  3. From the Folder tab, click on Recover Deleted Items.
    Result: A window will open containing the recoverable items you have deleted within the last 14 days.
    Recover Deleted Items
  4. Highlight the items you want to recover.
    Note: To select multiple deleted messages to recover, hold the control button on your keyboard and click on the selected messages.
    Deleted Items show up
  5. Click on the Recover Selected Items icon
    Recover Selected Items
  6. The highlighted items are moved into your Deleted Items folder. You can now move or drag them to your inbox or any other folder.
    Recover Selected Items

IS&T Contributions

Documentation and information provided by IS&T staff members

Last Modified:

October 28, 2014

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