Access Keys:
Skip to content (Access Key - 0)

Q: How do I recover deleted Exchange email, calendar or other items using Outlook 2010?


The following recovery operation may not work in all circumstances and should not be relied upon. This is for emergency recovery only and is not guaranteed. Some mail clients, depending on configuration options, can delete messages in an unrecoverable fashion.

Deleted messages generally remain in the Deleted Items folder for up to 14 days. After 14 days, the system automatically deletes them.

When you delete items (i.e., messages, folders, tasks, appointments, or contacts) using Outlook or Outlook Web Access (other mail clients vary depending on your configuration), they move to the Deleted Items folder. You may retrieve them by opening the Deleted Items folder, locating the items, and then moving them to another folder.

When items are deleted or emptied from the Deleted Items folder, they are held in a special retention area and may still be recoverable for up to 14 days before they are permanently deleted. To attempt to recover items during this 14-day period:

  1. Open Outlook 2010.
  2. Click on the Deleted Items folder.
    Check to see if the messages you want are here in Deleted Items.
    (If they are not here, continue to the next step.)

  3. From the Folder tab, click on Recover Deleted Items.
    Result: A window will open containing the recoverable items you have deleted within the last 14 days.

  4. Highlight the items you want to recover.
    Note: To select multiple deleted messages to recover, hold the control button on your keyboard and click on the selected messages.

  5. Click on the Recover Selected Items icon

  6. The highlighted items are moved into your Deleted Items folder. You can now move or drag them to your inbox or any other folder.

IS&T Contributions

Documentation and information provided by IS&T staff members

Last Modified:

August 27, 2012

Get Help

Request help
from the Help Desk
Report a security incident
to the Security Team
outlook outlook Delete
mail mail Delete
delete delete Delete
email email Delete
deleted deleted Delete
recover recover Delete
2010 2010 Delete
c-ms-office-2010 c-ms-office-2010 Delete
c-outlook2010 c-outlook2010 Delete
r-style r-style Delete
exchange exchange Delete
Enter labels to add to this page:
Please wait 
Looking for a label? Just start typing.
This product/service is:
Easy to use
Difficult to use

This article is:
Adaptavist Theme Builder (4.2.3) Powered by Atlassian Confluence 3.5.13, the Enterprise Wiki