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Q: I saw a message in my Spam Quarantine Summary email or in my Spam Message Quarantine that was mistakenly identified as spam. How can I be sure this will not occur in the future?

Answer

If you click Release, the system will release the message and send it to your inbox. It will also send the message to Symantec Security Response. Symantec Security Response analyzes message submissions to determine if filters need to be changed. However, there is no guarantee that filters are altered based on those submissions. To be safe you should add the sender's email address to your "good senders" list.

How do I add someone to my "good senders" list?

IS&T Contributions

Documentation and information provided by IS&T staff members


Last Modified:

May 16, 2012

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c-spamquarantine c-spamquarantine Delete
spam spam Delete
quarantine quarantine Delete
email email Delete
r-content r-content Delete
good good Delete
bad bad Delete
sender sender Delete
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