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How do I create or change the greeting for a Unity call tree?

  • As an administrator or call tree owner, how do I record a new greeting?


  • On campus, dial the Cisco Unity Connection - Greeting Administrator at 4-4123, off campus, dial 617-324-4123
  • When prompted for your ID, enter your personal 10-digit phone number then press #
  • Enter your personal PIN then press #
  • Enter the 10-digit extension of the call handler (call tree) followed by #
  • Follow the prompts to record a new greeting.

To create a new Unity phone tree, send the help desk an email outlining the main number and all the numbers that will be connected to it. *Nine numbers are the maximum allowed in a phone tree. 

If you are not an administrator or call tree owner and would like to make changes please send a request to the help desk

If you need assistance or have any questions, please send email to Telephone Support at or call 617.253.4357.

IS&T Contributions

Documentation and information provided by IS&T staff members

Last Modified:

April 26, 2016

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