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Q: Why does the "new missed calls" display keep appearing even when I'm not getting calls? And why is the "new missed calls" count much higher than it should be?


You probably have multiple lines on your phone. The Missed Calls List includes all unanswered calls placed to any line assigned to your phone, not just your primary line. The Missed Calls List does not indicate which line received a particular call.

If you find the "new missed calls" count distracting, you can disable the Missed Calls List entirely with the Device Management tools (see Account and Device Management). Or, contact Telephone Client Support at or 3-HELP (617-253-4357) for assistance.

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Documentation and information provided by IS&T staff members

Last Modified:

February 09, 2016

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